Cancellation Policy :

Any custom designed item, which is Ordered cannot be cancelled.

Your order will be cancelled instantly and a refund will be processed to your original payment method, if the payment was already made. Learn more about refund processing timelines here.

If your order is already delivered, you may consider returning it. For more information, please check our Return policy

Note : International customers cannot cancel an export order once it is shipped. However, they may refuse delivery of the product at the time of delivery and reach out to our Customer Service team to get a refund.

Our Return and Return Policy

Refund is applicable unless other than Manufacturing defect and mismatching given specification exceeding to the tolerance.

Defective merchandise is not subject to restocking fees, so long as the defective product is exchanged for a replacement. (We’ll refund the original shipping cost if the return is a result of our error).

Excluded Products

The following products are excluded from our return policy and no returns, refunds or exchanges will be made unless damaged in shipping or defective:

We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to  us with in that time, then it is the customer’s responsibility to file a claim with the shipping company to recoup any damages.

You can expect a refund in the same form of payment originally used for purchase within approximately 10-20 days of our receiving your return and inspecting the merchandise. All returns and exchanges will be credited less restocking and shipping costs. (*Note: we are not responsible for return shipping costs on general returns.) If you have not received a credit and it has been longer than 30 days, please give our customer service department a call.

We are not responsible for return shipping costs on general returns.

Wrong Products Received

If you are shipped a different product than you ordered, please email us or call us within 48 hours of receiving the product. We will provide instructions on how and where to ship the item back. We will pay for the freight back and ship the correct product freight free of charge.

Defective Merchandise

It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper.

Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery.

If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately and inform us of the damage.

After you sign for the package you are responsible for damages. Customers have 72 hours to report any defective or damaged products. Please make sure that you inspect all packages before you sign for them.

Obvious or Concealed Freight Damage

If you receive a shipment from an order that you placed with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading.

We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper.

Please make sure that you inspect all packages before you sign for them.

If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you nor we have any recourse.

Please refer to our shipping policy for further information.